I can't sign in

You can't get into your account, or Beyond Payday keeps asking you to verify again. Most sign-in problems come from using a different method than the one you signed up with, a forgotten password, or a missing authenticator code.

Why this happens

• Wrong sign-in method. If you signed up with Google or Apple, you may not have a password. Use the same button you signed up with.
• Forgotten password. Passwords can't be recovered, only reset.
• Two-factor authentication is on. After your password, Google, or Apple sign-in, you must enter the 6-digit code from your authenticator app.
• Asked to verify again while signed in. Sensitive changes, like your email or password, ask you to confirm with your code or passkey again.
• Signed out unexpectedly. Changing or resetting your password, or undoing an email change, signs out your other devices.

Fix

1. Try the method you signed up with: email and password, Google, Apple, or Sign in with a passkey.
2. Forgot your password? Choose Forgot password? on the login page. See Reset a forgotten password.
3. Don't have your authenticator app? Choose Use a backup code instead on the code screen and enter one of your backup codes. Each works once.
4. Have a passkey? Signing in with it skips the code prompt.

If that didn't work

Lost your authenticator app and your backup codes, or can't reach your account email? Contact us (opens in a new tab) and we will review what can be done to verify it's you.

FAQ

I lost my authenticator app and my backup codes. What now? Contact us through the contact page and we will review what can be done to verify it's you.

Why was I signed out on my other devices? Changing or resetting your password, or undoing an email change, signs out your other devices for security.