You can't get into your account, or Beyond Payday keeps asking you to verify again. Most sign-in problems come from using a different method than the one you signed up with, a forgotten password, or a missing authenticator code.
Why this happens
- Wrong sign-in method. If you signed up with Google or Apple, you may not have a password. Use the same button you signed up with.
- Forgotten password. Passwords can't be recovered, only reset.
- Two-factor authentication is on. After your password, Google, or Apple sign-in, you must enter the 6-digit code from your authenticator app.
- Asked to verify again while signed in. Sensitive changes, like your email or password, ask you to confirm with your code or passkey again.
- Signed out unexpectedly. Changing or resetting your password, or undoing an email change, signs out your other devices.
Fix
- Try the method you signed up with: email and password, Google, Apple, or Sign in with a passkey.
- Forgot your password? Choose Forgot password? on the login page. See Reset a forgotten password.
- Don't have your authenticator app? Choose Use a backup code instead on the code screen and enter one of your backup codes. Each works once.
- Have a passkey? Signing in with it skips the code prompt.
If that didn't work
Lost your authenticator app and your backup codes, or can't reach your account email? Contact us (opens in a new tab) and we will review what can be done to verify it's you.
FAQ
I lost my authenticator app and my backup codes. What now? Contact us through the contact page and we will review what can be done to verify it's you.
I signed up but never verified my email. How do I finish? Open the Check your email page, enter the 6-digit code from your email and choose Verify and sign in, or choose Resend code for a new one. The code only confirms your email: if this browser does not already hold your session, you see Email verified! and a Sign in button. Signing up again with the same address also sends a fresh code. If that address already has a verified account, you get an email with sign-in and password reset links instead.
Why was I signed out on my other devices? Changing or resetting your password, or undoing an email change, signs out your other devices for security.
FAQ
I lost my authenticator app and my backup codes. What now?
Contact us through the contact page and we will review what can be done to verify it's you.
I signed up but never verified my email. How do I finish?
Open the Check your email page, enter the 6-digit code from your email and choose Verify and sign in, or choose Resend code for a new one. The code only confirms your email: if this browser does not already hold your session, you see Email verified! and a Sign in button. Signing up again with the same address also sends a fresh code. If that address already has a verified account, you get an email with sign-in and password reset links instead.
Why was I signed out on my other devices?
Changing or resetting your password, or undoing an email change, signs out your other devices for security.